These General Terms and Conditions of Use and Sale (hereinafter "GTU/GTC") govern the use of the The Chrome Hearts website and the purchase of all products offered on the online store. By browsing the site or placing an order, you unreservedly accept these conditions.

1. Purpose and Products

The The Chrome Hearts website offers fashion accessories for sale, including jewelry, glasses, caps, and belts. The essential characteristics of the products are presented on each product page. The photographs are intended to be as faithful as possible but cannot guarantee a perfect similarity with the product sold.

2. Price and Payment

• Price: The prices of our products are indicated in Euros (€) all taxes included (TTC), unless otherwise stated, and exclude processing and shipping costs.
• Payment: Payment for your purchases is made via the secure payment methods available on the site (credit cards, etc.). The order is only validated upon full receipt of payment.

3. Order and Processing

Any order placed on the site implies full adherence to these GTU/GTC. After payment validation, our team processes and prepares the order in the workshop within 2 to 3 business days.

4. Delivery and Shipping

• Lead times: Once the order is shipped, standard delivery times are 8 to 12 business days.
• Tracking: A tracking number is sent by email to the customer to track the package's delivery in real-time.
• International: We offer international delivery. Any customs duties or import taxes are the sole responsibility of the buyer.
• Exceptional conditions: The indicated times are estimates and may vary in cases of force majeure (strikes, bad weather, customs delays).

5. Right of Withdrawal and Returns

In accordance with current legislation, the customer has a period of 14 days from receipt of their package to exercise their right of withdrawal. Returned products must be in their original, unworn condition and in their original packaging. Return costs are the responsibility of the customer, unless otherwise stated in our Refund Policy.

6. Intellectual Property

All elements of the The Chrome Hearts website (texts, visuals, logos, product designs) are and remain the exclusive intellectual property of the brand. Any reproduction, exploitation, or use, even partial, is strictly prohibited without prior agreement.

The Chrome Hearts is committed to protecting the personal data of its users. The information collected during the order is strictly necessary for its management and for our commercial relations, in accordance with our Privacy Policy.

8. Applicable Law and Disputes

These conditions are subject to current law. In the event of a dispute or claim, the customer agrees to first contact The Chrome Hearts customer service to find an amicable solution.